Customer Relationship Analysis

Customer Relationship Analysis

NRC’s Customer Relationship Analysis toolkit includes multi-platform online standard questionnaires supplementary to online interviews to capture customers’ purchasing experience directly. With the help of this method we offer immediate anddeep information about customers’ satisfaction with products and services or how sales teams perform in their duties.

Recommended for

green-tick2product developers – to gain broad, immediate information about productsgreen-tick2sales managers – to identify objectives for improvement of front-office servicesgreen-tick2HR executives – to attain information about customer service performance

You are looking for Customer Feedback if

green-tick2you need feedback on the performance of your customer service operativesgreen-tick2you aim to evaluate the effectiveness of customer promotionsgreen-tick2you want to identify and keep churn-risked groups

See how your products/services are accepted!

Video Concept Testing

Concept testing assisted by infovideos makes it possible to analyse more complex concepts.

Performance Test

The real-time rating method of NRC makes it possible to track viewer emotions from one second to the next.

tarGet now!

We provide research data for concepts tested within 1-3 days.

For further information please contact me

managing director

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“I’ve been working in the field of market research for nearly 20 years for now. As a manager of the country’s first online research agency I believe that using modern technologies, innovative solutions and with the help of a professional research team we can provide reliable, problem-specific data for our clients. As a consultancy company it’s also important to give advice and ideas for our partners. With questions regarding innovative solutions or financial and OTC researches turn to me with confidence.”
 
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