product developers – to gain broad, immediate information about productssales managers – to identify objectives for improvement of front-office servicesHR executives – to attain information about customer service performance
you need feedback on the performance of your customer service operativesyou aim to evaluate the effectiveness of customer promotionsyou want to identify and keep churn-risked groups
Concept testing assisted by infovideos makes it possible to analyse more complex concepts.
The real-time rating method of NRC makes it possible to track viewer emotions from one second to the next.
We provide research data for concepts tested within 1-3 days.